What to Do If You Cannot Find Your Transaction in COINSBUY

This article outlines the steps to take if you cannot find a transaction in your account. It covers how to verify transaction status, check for missing callbacks or tracking IDs, and ensure the deposit address is correctly associated with the system.

Step 1: Verify Transaction in Transfers

1. Navigate to Transfers

2. Use Filter:
   • Enter the transaction hash (TXID) into the TXID field.

• If the transaction is successful, it will appear as a transfer, indicating it has been processed and credited to your wallet.

Step 2: Check for Missing Callbacks or Tracking IDs

1. Review Invoice Details:
   • Ensure the invoice includes a specified callback or tracking ID.
   • Missing details can prevent confirmation callbacks from being dispatched.
2. Contact Support Team:
   • If details are missing, add them to the invoice.
   • Reach out to the Support Team to resend the callback.

Step 3: Verify Deposit Address Association

1. Use the Address Filter:
   • If no transfer is detected, check if the deposit address is associated with the system.
   • Navigate to the Address field and use the filter feature.

2. Contact Technical Support:

• If the address is located but without any credited transfer, direct your request to the Technical Support Team.
• If no deposit is located, it indicates that the address is not within the system, and such deposits cannot be credited.

Additional Information

• Unsupported Blockchains: Transactions can only be credited if the blockchain is supported by the system. Transactions on unsupported networks cannot be recovered.
• Unsupported tokens: Funds can be reversed. Please direct your request to the Technical Support Team.

Related Links/Articles:

• Wallet Management Reports
• Understanding Unsupported Blockchains and Tokens in COINSBUY