Managing the Status of Limit Invoices in COINSBUY

This article explains how the status of limit invoices can be changed based on specific actions and provides guidance on how to manually adjust these statuses. It covers scenarios such as overpaid invoices, overdue payments, and the steps required to resolve these issues.

Understanding Invoice Statuses

Invoices with limits can reach different statuses depending on user actions. Here’s a brief overview:

Unresolved: Requires client action when:

• The user overpays an invoice (incoming sum > limit + Delta).
• The invoice is overdue (paid after the specified date).
• Additionally, you will receive an event similar to the one below in the screenshot.

Cancelled: Set manually when the user hasn’t paid the requested amount or time limits are overdue.

Invoice: Occurs when:

• The user pays less than the required amount (incoming sum < limit + Delta).
• The transaction wasn't made.

Paid: Automatically set by the system when all limit requirements are met, or can be manually changed if transaction data matches the limit requirements.

Resolving Overpaid & Underpaid Invoices

If a user overpays or underpays an invoice, you need to adjust the Delta to match the overpaid amount.

• Example: If the requested amount is 50 USDT and the user pays 75 USDT, set Delta to 25 USDT.
• Example: If the requested amount is 50 USDT and the user pays 45 USDT, set Delta to 5 USDT.
• This change allows you to set the status to Paid.
• Important! Delta is an obligatory field in terms of the amount limit for invoices.

Handling Overdue Invoices

If an invoice is overdue, you need to alter the date to match the time of the transaction. For example, the Time limit is set. The user paid but was late. The invoice is Unresolved.

• This adjustment allows you to move the status from Unresolved to Paid.
• You can also extend the time limit to give the user another chance to pay within the new timeframe.

  

• An overdue deposit's status goes to Cancelled, and users won't be able to see the address via the Payment page.

• It works the same way when you would like to extend the time limit for a user, giving the user a second chance to fulfill the agreement. You can change the time limit and the status from Unresolved back to Invoice.

Manually Changing Invoice Status

1. Access the Invoice: Go to the invoice that needs a status change.
2. Adjust Delta or Dates: Modify the Delta or time limit as needed to match the transaction details.
3. Change Status: Update the status to Paid if all requirements are met.

Additional Information:

• Ensure you have access to modify invoice details and understand the required Delta adjustments. 
  The above information is only applicable to invoices with limits. If the invoice is without limits, then there will be no status change. The invoice stays in Invoice status even after it is paid.
• Delta is an obligatory field in terms of the amount limit for invoices. 
  The system does not allow changing the status to Paid if the limit requirements are not met. Errors like "Change of deposit status is prohibited" may occur if limits do not match transaction data.